Quality Assurance   |   Unified Toolkit

QA 360° SUITE is a comprehensive quality-assurance toolkit built for the Expedia Retail Quality Team. It brings audits, KPIs, Root-Cause Analysis, and Weekly Evaluations together into one AI-powered platform, replacing scattered workflows with a single, centralized system.

From real-time agent monitoring to executive-level reporting, every module is designed to cut out manual work, deliver key insights in seconds, and give you a complete, ongoing view of your Game Changers performance, always-on 360° lens.